Refund Policy

General Policy

All sales are final. Kundlo Points purchased through the recharge system are generally non-refundable once credited to your wallet, as they are digital credits that are immediately available for use.

This policy governs all refund requests for Kundlo Points and related services. By making a purchase, you acknowledge and agree to these refund terms.

Eligible Refund Scenarios

We will issue a full refund or credit in the following limited cases:

Payment Charged But Points Not Credited

If your Razorpay payment was successfully deducted but your Kundlo Points were not credited to your wallet within 30 minutes, you are entitled to a full refund or credit.

To request this refund, contact us with your payment confirmation details. We will verify the transaction and either credit the missing points or issue a full refund.

Duplicate Payment

If you were charged more than once for the same transaction due to a technical error, we will refund all duplicate charges in full.

We require evidence of duplicate payments (such as bank statements showing both charges) before processing such refunds.

Technical Failure After Payment

If a technical failure on our end prevents you from using Kundlo after a successful payment, and the issue cannot be resolved within 7 business days, we will process a full refund.

Technical failures include server outages, platform malfunctions, or other system issues that completely prevent access to purchased services.

Service Not Delivered as Described

In the unlikely event that a paid feature or service is not delivered as described in our service documentation, and the issue cannot be resolved within 7 business days, we may issue a refund at our discretion.

Non-Refundable Cases

The following are explicitly not eligible for refunds:

• ◆Points spent on completed astrological readings - Once Kundlo Points are consumed and a reading is delivered, no refund is available for the points used.
• ◆Welcome / promotional points granted at no cost - Free trial points, welcome bonuses, or promotional credits have no cash value and are non-refundable.
• ◆Points lost due to user error - If you provide incorrect birth data, input errors, or other mistakes that affect readings, no refund is available.
• ◆Dissatisfaction with astrological predictions - Due to the inherently subjective and belief-based nature of astrology, we do not offer refunds based on dissatisfaction with prediction accuracy or interpretation quality.
• ◆Unused or expired Kundlo Points - Points that remain unused or have expired according to their validity period are not eligible for refund.
• ◆Accounts suspended or terminated - If your account is suspended or terminated due to violation of our Terms of Service, no refund will be provided for any remaining points or purchases.
• ◆Purchases made more than 7 days ago - Refund requests must be made within 7 days of the original purchase date, except where otherwise specified.
• ◆Payment failures due to Razorpay or bank issues - If payment fails due to Razorpay outages, bank declines, network errors, or similar third-party issues, please contact your bank or Razorpay first. We are not responsible for payment failures caused by third-party service providers.

How to Request a Refund

To request a refund under eligible circumstances, please follow this process:

• ◆Email us at: support@kundlo.com
• ◆Subject line: "Refund Request - [Your WhatsApp Number]"
• ◆Include the following information:
  • ◆Your registered WhatsApp number
  • ◆Date and amount of payment
  • ◆Razorpay Payment ID (found in your payment confirmation)
  • ◆Name of the Plan purchased (Prarambh, Vistar, Sampoorn)
  • ◆Detailed description of the issue
  • ◆Any supporting evidence (screenshot of payment, bank statement showing duplicate charge, etc.)

We will acknowledge your request within 24 hours and investigate the matter. Eligible refunds will be processed within 7–10 business days of approval.

Refund Method

Refunds will be credited back to the original payment method used for purchase (UPI, credit/debit card, net banking, or wallet) via Razorpay.

Processing time depends on your bank or payment provider, typically taking 5–7 business days after we initiate the refund.

Please note that we cannot process refunds to a different payment method than the one used for the original purchase.

Cancellation Policy

Once a payment is successfully processed and Kundlo Points are credited to your wallet, the transaction cannot be cancelled. Points are immediately available for use, and therefore cancellation is not possible.

If you have made an accidental purchase and have not yet used any of the credited points, you may contact us within 1 hour of the transaction. At our sole discretion, we may reverse the transaction and issue a refund, provided no points have been used.

Refund Processing Timeline

Our standard timeline for refund processing is:

• ◆Acknowledgment: Within 24 hours of receiving your request
• ◆Investigation & Verification: 1–3 business days
• ◆Approval & Processing: 1–2 business days
• ◆Bank Processing: 5–7 business days (depends on your bank)

Total time from request to funds in your account: 7–10 business days on average.

Partial Refunds and Service Credits

In rare cases, we may offer partial refunds or service credits as an alternative to full refunds, depending on the nature of the issue and our investigation findings.

Service credits (additional Kundlo Points) may be offered as compensation for service disruptions or issues that do not warrant a full monetary refund. These credits will be added to your wallet immediately and will have the same validity period as your original purchase.

Exceptions and Special Cases

We reserve the right to make exceptions to this refund policy on a case-by-case basis, at our sole discretion, if circumstances warrant special consideration.

Such exceptions may include, but are not limited to, system-wide outages, payment gateway failures affecting multiple users, or other extraordinary circumstances beyond normal service operations.

Changes to This Policy

We may update this Refund Policy from time to time. When we do, we will post the updated policy on our website with a revised "Effective Date." Your continued use of Kundlo after changes are posted constitutes your acceptance of the revised policy.

If changes are material and significantly affect your rights, we will notify you via WhatsApp when you next use the Service.

Related Policies

This Refund Policy should be read in conjunction with our other legal documents:

• ◆Terms & Conditions
• ◆Privacy Policy
• ◆Disclaimer
• ◆Pricing Policy

Contact Us

If you have any questions about this Refund Policy or need to request a refund:

• ◆Email: support@kundlo.com
• ◆WhatsApp: Message us directly within the app
• ◆Response time: Within 24 hours for refund requests